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Order Processing and Procedures Manual
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Order Processing and Procedures Manual:

The Yellow Pages Association National Order Processing and Procedures Manual is an in-depth reference manual that provides all information necessary to process national Yellow Pages advertising for the Publisher and Certified Marketing Representative (CMR) communities.  This site provides the most current version for each section of the manual.  Please refer to the YPA Order Processing & Procedures Manual Index for a topical breakdown.  A printed manual is available to members for $105, and to non-members for $221.  For more information on purchasing the manual, please call our order department at (248) 244-6236.

Please note, when viewing the PDFs, click on the bookmark icon, on the upper left-hand side of Adobe Reader, to expand a list of bookmarks.  If you have difficulties in viewing the document, please make sure you have the latest version of the Adobe Reader software.  Software can be downloaded by going to www.adobe.com.

ImageSection 00.0 Order Processing and Procedures Manual Index

ImageSection 01.0 Association Overview

ImageSection 02.0 Rates and Data

ImageSection 02.1 Publisher Directory Transfers

ImageSection 03.0 Account Qualification

ImageSection 05.0 Acknowledgements

ImageSection 05.1 Memos

ImageSection 06.0 Order Flow and Format (YPA ELITE and Manual)

ImageSection 06.1 New Order Transaction (I)

ImageSection 06.2 Late Order Approval

ImageSection 06.3 Trade Items

ImageSection 06.4 GPIs

ImageSection 07.0 Advice Transaction (A)

ImageSection 08.0 Change Transaction (C)

ImageSection 09.0 Delete Transaction (D)

ImageSection 10.0 Forward Transaction (F)

ImageSection 11.0 Header Transaction (H)

ImageSection 11.1 Item Transfers

ImageSection 13.0 Renumber Transaction (L)

ImageSection 14.0 Query Transaction (Q)

ImageSection 15.0 CMR Transfer Transactions (N and T)

ImageSection 16.0 Verification of Records Transaction (V)

ImageSection 17.0 View Standing Order in Database (X Transaction)

ImageSection 18.0 Electronic Artwork (YPA ELITE Graphic Module)

ImageSection 18.1 Manual Artwork (Non ELITE Graphic Users)

ImageSection 19.0 Electronic Billing (YPA ELITE E Billing Module)

ImageSection 19.1 Electronic Billing Invoice

ImageSection 19.2 Electronic Billing Invoice Summary Statement

ImageSection 19.3 Electronic Billing Cutbacks and Extensions

ImageSection 19.5 Manual Billing Overview

ImageSection 19.6 Manual Invoice Procedure and ISS

ImageSection 19.7 Manual Cutbacks and Extensions

ImageSection 19.8 Manual Billing Adjustments

ImageSection 20.0 White Pages Preparation (WP 3235)

ImageSection 21.0 Style Sheets

ImageSection 22.0 Glossary