Order Processing and Procedures
Manual: The Yellow Pages
Association National Order Processing and Procedures Manual is an
in-depth reference manual that provides all information necessary to
process national Yellow Pages advertising for the Publisher and
Certified Marketing Representative (CMR) communities. This site
provides the most current version for each section of the manual.
Please refer to the YPA Order Processing & Procedures Manual Index
for a topical breakdown. A printed manual is available to members
for $105, and to non-members for $221. For more information on
purchasing the manual, please call our order department at (248)
244-6236. Please note, when viewing the PDFs, click on
the bookmark icon, on the upper left-hand side of Adobe Reader, to
expand a list of bookmarks. If you have difficulties in viewing
the document, please make sure you have the latest version of the Adobe
Reader software. Software can be downloaded by going to www.adobe.com.  Section
00.0 Order Processing and Procedures Manual
Index
Section
01.0 Association OverviewSection
02.0 Rates and Data Section
02.1 Publisher Directory Transfers Section
03.0 Account Qualification Section
05.0 Acknowledgements Section
05.1 Memos Section
06.0 Order Flow and Format (YPA ELITE and Manual) Section
06.1 New Order Transaction (I) Section
06.2 Late Order Approval Section
06.3 Trade Items Section
06.4 GPIs Section
07.0 Advice Transaction (A) Section
08.0 Change Transaction (C) Section
09.0 Delete Transaction (D) Section
10.0 Forward Transaction (F) Section
11.0 Header Transaction (H) Section
11.1 Item Transfers Section
13.0 Renumber Transaction (L) Section
14.0 Query Transaction (Q) Section
15.0 CMR Transfer Transactions (N and T) Section
16.0 Verification of Records Transaction (V) Section
17.0 View Standing Order in Database (X
Transaction) Section
18.0 Electronic Artwork (YPA ELITE Graphic
Module) Section
18.1 Manual Artwork (Non ELITE Graphic Users) Section
19.0 Electronic Billing (YPA ELITE E Billing
Module) Section
19.1 Electronic Billing Invoice Section
19.2 Electronic Billing Invoice Summary Statement Section
19.3 Electronic Billing Cutbacks and Extensions Section
19.5 Manual Billing Overview Section
19.6 Manual Invoice Procedure and ISS Section
19.7 Manual Cutbacks and Extensions Section
19.8 Manual Billing Adjustments Section
20.0 White Pages Preparation (WP 3235) Section
21.0 Style Sheets Section
22.0 Glossary
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